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Returns

Do you want to return something? No problem! Returns are FREE

Please contact our Customer Care Team at elrowear@elrowfamily.com, and we'll get back to you as soon as possible.

You can return any item for a refund within 7 days of receiving your original order.

  • - If you want to exchange for a different colour or Size.
  • - If the item you receive is in bad conditions.

 If you want a different item, the item you want is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you'll need to return the unwanted item for a refund and place a new order.

We'll send your replacement to the original delivery address. If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead.

We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they're securely packed. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Once your return has been received by our warehouse, we will complete it within 4 working days, and we'll email you to let you know once your refund has been issued. It can then take 5-10 working days for the funds to appear in your account. Please note that working days do not include weekends and bank holidays.

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